Dana Kapler emphasizes empathy in her role as transplant coordinator

Dana Kapler - AdventHealth
Dana Kapler - AdventHealth
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Dana Kapler’s journey to health care began outside the field, starting as a high school Spanish teacher in the Bronx and later working in non-profit organizations in Colorado. Encouraged by her sister, she eventually pursued nursing, seeking new ways to support underserved communities.

Kapler found her calling as a transplant coordinator after experience with dialysis and pre-dialysis patients. “I’ve always wanted to work in transplant to see an alternative—and often positive—treatment for end stage renal disease,” she said.

Her connection to organ donation is personal. “My husband’s uncle was on dialysis for a few years and then received a kidney transplant,” Kapler shared. “And my cousin was an altruistic donor.” These experiences have shaped her perspective on the significance of organ transplants.

As a coordinator, Kapler values patient relationships throughout their evaluation process. “I love getting to know patients and I’m honored to work with them as they’re evaluated to be on the list,” she said. Her duties include helping patients understand requirements before they can be listed for transplant and providing guidance by phone during evaluations.

Reflecting on her career, Kapler recalled: “A patient I’d worked with previously transplanted. I had helped them develop a dialysis plan, and it was amazing to see them avoid dialysis and thrive after transplant.”

The role brings difficult moments as well. “I’m always heartbroken to deliver news to patients when they’re not candidates for transplant,” she said, noting that emotional resilience is essential and supported by colleagues.

Kapler also highlighted common misconceptions about transplants: “Transplants are a wonderful option for many patients,” she explained, “but there are many appointments, labs, and tests after transplant that can be difficult to manage.”

Her approach centers on empathy informed by personal experience. “I’ve personally found navigating medical appointments anxiety-provoking,” Kapler said. “I hope to make my patients feel comfortable as they navigate a very complex evaluation by being available and breaking down expectations in a way that is kind and easy to understand.”

AdventHealth Orlando, where such care takes place, has served the Orlando community since 1908. The hospital operates under president Terry Shaw, features pediatric services, and functions as a training hospital (https://www.adventhealth.com/hospital/adventhealth-orlando).



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